First Time Users

By default, your used ID is your full social security number (no dashes or spaces) and your password is the last four digits of your social security number. You will be prompted to update your credentials upon logging in. Please call us at (512) 258-4040 if you need further assistance.

For online enrollment plans – If you just enrolled it may take 48 business hours for your account to activate. 

Returning Users

If you are unable to regain access via the “Forgot your login” option, please call us at (512) 258-4040 so we can further assist you.